FAQ - Frequently Asked Questions
Here are some frequently asked questions:
- How long will it take to receive my order?
- Do you offer rush delivery and how much will it cost?
- How much are shipping/handling charges?
- What's the difference between standard and expedited s/h?
- Where do you ship to? Do you ship internationally?
- Where is everything shipped from?
- What is your return policy?
- Do you have restocking fees for returns?
- I'm cannot track my order with the tracking numbers in my email. Please help.
- What if my item is out of stock?
Standard processing times are displayed on the item listings. Delivery times depend on 3 things (1) Which item you are ordering, (2) How many, and (3) Where it is shipping to. Feel free to contact us for a quote on delivery time, but make sure to include these 3 pieces of information in your request.
Perishable items like cookies are often automatically shipped closer to the shower date. If your shower date is close, please check your email regularly for updates on your order.
We offer rush delivery on many items. Cost will depend on which item, how many, and where it is shipping to. If you need your item urgently, please contact us for a rush s/h quote and be sure to include the following info:
1. The item number of the item you are thinking of getting
2. How many you are planning on ordering
3. Your ship to location - city and zip code
Click on the "Order Info" link at the top of the page to view the most current s/h charges.
Expedited s/h will sometimes upgrade certain items to rush processing and get some orders shipped out a little quicker. Contact us if you are unsure of whether to select standard or expedited s/h.
We only ship within the US at this time. If you are overseas, you can use the following services to get US Packages (NOTE: We are not affiliated with any of these companies): Bongo International, Bundlebox, VIAddress.com, MyUSPostOffice.com
We ship from various locations within the US including NY, CA, NJ, GA, and other states.
Click the "Order Info" link for up to date return policies.
There are no restocking fees if the items are returned to the correct warehouse. Click the "Order Info" link for more details.
Please allow 24 hours before attempting to track your order at ups.com, usps.com, fedex.com, or dhl.com. UPS tracking numbers normally start with "1Z", so try USPS or FedEx if your tracking number does not start with "1Z".
Most items that are out of stock are marked "out of stock" on the item description and cannot be ordered. However, if an item you ordered should become out of stock and we cannot deliver it by your needed date, then we will contact you. Make sure to check your email regularly and phone.
- Can I get personalization on that item?
- Can I get a custom design on that item?
If an item does not have personalization fields on the item description, then personalization is not available for that item. However, check the "Personalized Baby Shower Favors" section for personalized tags, stickers, and ribbon that can be purchased separately.
We can do custom images on some items. Contact us for details.